Categories
Branding Services

Brands, It’s Time to Enter the METAVERSE. Here’s how!

Imagine a world, where a large number of people hang out together, online. Wait, don’t imagine. It’s already a reality now. Various online gaming platforms have evolved from simple tasks and challenges to a complete universe in itself. (Grand Theft Auto, we’re looking at you!)

At a time when companies like Microsoft are announcing that their number of subscribers are going over 10 million, it is quite visible that the pandemic has dashed any hope of weaning children (and adults!) from the online world.

That is the power of the metaverse.

Meta-what?

Imagine yourself walking into a showroom with a friend and going through different products while customizing them according to your choice. Two clicks and you are out of the showroom. As soon as you take your hands off the mouse and your eyes off the screen, you are at your place sitting in your room.

THIS IS METAVERSE

A parallel virtual world that combines multiple technologies like augmented and virtual reality, videos, and 3D avatars. It creates a space where people can shop and trade but also work, travel, socialize, and interact with one another. All of this on the internet, just like they do in real life.

For a term coined three decades ago by Neal Stephenson in his sci-fi novel, Snow Crash, ‘metaverse’ sure took a long time to become a part of the mainstream discourse. Though the actualization of the metaverse can still take a few years, the aspects of it can already be seen in online game universes, like Fortnite, Roblox, Animal Crossing, and Minecraft. These video games provide the closest metaverse experience because players don’t just play games anymore, they also use it for other activities in “cyberspace”.

Brands like Nike have entered the metaverse by creating a virtual world, Nikeland on video game platform Roblox Corp, effectively becoming the first big brand that created a digital space for players to customize their avatars with special Nike products. And like Nike, other big-names are also trying their best to engage young customers while being averse to traditional advertising tactics.

Flora Fountain, one of the best logo design companies & leading branding agency in Ahmedabad is here to share some key takeaways for brands that are still mulling over why and how to navigate through this new frontier.

How can brands map into the metaverse?

Brand placement in gaming platforms

87% of Generation Z, 83% of millennials, and 79% of Generation X spend their time on video games on smartphones, gaming consoles. They meet their friends, select avatars and play in that elaborate digital world of games like Roblox, Minecraft and Fortnite. There is no doubt that these habits of a customer base will have a significant impact on brands. Brand placement in games can help the brands reach a very very captive audience.

Some of the world’s most valuable brands like Gucci and Ferrari are actively testing how they can lead in the metaverse and engage with more customers to generate additional revenue. Last year, Gucci joined hands with Roblox, a gaming platform with approximately 202 Million active users, and created a virtual Gucci Garden exhibit on the platform to sell several rare Gucci items for two weeks.

Gucci Garden

Similarly, Ferrari teamed up with Epic Games and added it’s 296 GTB to Fortnite.

Create Virtual Showrooms

Digitally created 360° environments, virtual showrooms give similar look and feel and functions as a physical showroom. It lets a brand share its collections with a click of a button and schedule virtual appointments or set up virtual fitting rooms with retail buyers.

According to McKinsey, around 70%–80% of B2B decision-makers prefer remote human interactions or digital self-service. And with the pandemic, making work from home a reality, more than ever. Brands can use this to expand their reach as buying and selling is happening online. Depending on the software, brands can share 3D product images and product videos and accept purchase orders, all within the same platform. It also allows the customers to avoid spending an entire day running between showroom appointments.

Enable customizers & allow testing

When a person shops for a product. For example a car, he/she decides what model they want and choose their favorite colour, seat style, the style of wheel, along with other specifications. Why? Because 50% of consumers desire personalized products. And studies have shown that customization has proven to be a promising avenue in fields where companies want to attract customers in a competitive market.

Metaverse gives brands a way to create a 3D-exhibition booth space with infinite opportunities to customize. One such example is Mercedes. Which enables its customers to configure their ideal G-Wagon through a live demo and shows them how it will look on their custom vehicle.

Nike Logo in sportswear

Similarly, this customization can be taken to another level, by allowing the customers to test new designs according to their wish. Checkout how Sportswear giant Nike gives its customers a chance to design their ideal shoe.

Indian Tech giants are also mushrooming in this space.

Several mobile app development companies based in India have diversified into providing professional metaverse development services. Other companies like TCS, Tech Mahindra, Infosys, Accenture have also started to develop in the field.

If you are wondering how you can do this for your brand? You can hire one of the leading branding agencies in Ahmedabad, India and let them come up with the perfect branding strategy for you to enter the metaverse. It is very important for you to have pilot projects in place. Start building a core team that learns to integrate such dynamic technologies!

We are excited for the future! Are you?

Categories
Ecommerce

Here’s how to UP your ECOMMERCE game!

Did you know that there are approximately 12 million – 24 million Ecommerce websites in the world? And with every passing day, more sites are being created. This shows how fierce the competition is in the current market and how starting and surviving in an Ecommerce world comes with its own set of challenges.

A brand needs much more than a beautifully designed website to stand out from the crowd. So, to make sure that your Ecommerce store is providing shoppers with a quality shopping experience, it’s crucial to know what pain points you’re likely to face as an Ecommerce business and how to solve these problems.

From audience retention to generating targeted traffic, one of Ahmedabad’s best Ecommerce website design and development agencies, Flora Fountain has identified some major eCommerce pain points faced by brands while setting up their website and is here with some tips on how to solve them.

Abandonment rate

No one likes to be abandoned! Not even the brands!

But unfortunately, ECommerce stores have an average 69.57% abandonment rate, which means that only 3 out of 10 potential customers complete a purchase when shopping online.

Cart abandonment is when a customer picks a product they want, adds it to the cart, goes to the checkout window and leaves the website from there. There could be many reasons behind this action, like unexpected and additional costs (hidden taxes, shipping charges) calculated over and above the sale price, better prices on other websites, long and complex checkout processes, long delivery durations, confusing return policies, to name a few.

How to solve it?

While it is next to impossible for a brand to achieve zero cart abandonments, there are certain steps which could help them bring it down considerably.

– One option is to show progress bars on every step of the shopping process. Because the human mind is hardwired to follow trails and complete them. This will prompt them to finish the purchase.

Abandonment rate

– Maintaining transparency by showing the complete breakdown of the product’s pricing, including the taxes, the shipping costs, and any other fees makes the customer trust the brand more.

– Reminders are also a great way to prod customers to go back to their cart and finish their purchase. It is usually done by emailers or SMSes.

Customer service

Millennials value personalization! Like having recommendations from support staff, prompt replies to solve their shipping or payment issues, etc. Because good customer service makes customers make repeat purchases with the company.

Whereas poor customer service leads to customers backing out from purchases. About 78% of customers back out of a purchase because of a poor customer experience. Customers are not able to speak to a person who can provide them with the answers they are looking for. Customers are put on hold for unreasonable lengths of time.

How to solve it?

A brand should incorporate a WhatsApp number or Facebook messenger chatbot along with other chat options for the customers which are available 24*7. A live customer support team, not robots will be a big help to the site. Encourage user-generated content that spreads the word about their customer service experience.

The brand should also add a ‘contact’ section on their Ecommerce website along with information on top of every page with clickable phone numbers and emails. This adds to a brands’ credibility.

Product search

Imagine what customers would do if they were not able to find what they are looking for on a site because they either don’t know the name or they don’t remember it. They would go on a site where the site itself helps them to find what they are looking for.

This means that if a brand is unable to show its customers what they are looking for, the brand may lose them to competitors who are actually doing what the customers want. Enter, Search Box!

How to solve it?

A brand should place a search box in a visible location like a top right hand on the page and use attention-grabbing colours to it because it matters to the customers. Ahmedabad’s Flora Fountain, with its best Ecommerce web development services, developed Falguni Gruh Udhyog’s ( Falguni Vastrapur) website and added the search the same way to help its local customers.

Falguni’s page

Not only this, a website should provide customers with the ability to carry out searches by multiple parameters like category, manufacturer, part number, brand, etc.

Product Search

A brand should also try to offer advanced search functionality. Like, a visual search, or keywords. With this the customers can upload a photo of the item they like and the search engine will find the product for them. And with the help of keywords or synonyms, a brand can help customers find the product they don’t remember by name.

Hidden costs

Customers work out the price of the product they want from the moment they start adding products in the cart. But as soon as the customer finds out that they are not paying what they thought they would due to additional hidden shipping fees or handling charges, they leave their transaction.

How to solve it?

It’s very important for the brands to let their customers know the exact charges or fees as the hidden fees always irk customers. How to do that? By having a consistent and clear pricing strategy.

Hidden Costs

The customers might be expecting free shipping but if a brand is not providing that, it should make sure to include the fee before the checkout page. There should be a detailed bifurcation about the shipment or handling charges in the menu with a link on every product page.

So, we tried our best to convey common eCommerce pain points, maybe these resonate with you or maybe not. If not, your brand has different pain points. Let the experts at Flora Fountain, one of Ahmedabad’s best ecommerce website design and development agencies, find them and solve them for you.

Categories
Digital Marketing Agency

Social Listening: Why You Must Know What Customers Are Saying Online

3.6 billion in 2020 to 4.55 billion people in 2021!

No, that’s not the increase in population but the increase recorded in social media users.

4.55 billion people, or about 57.6% of the global population, today use social media.

users to pay more attention

This ginormous population is constantly interacting online, collectively creating (and bringing down) trends, fashion, memes and also brands! Whether they are B2B, B2C, B2B2C, every brand today needs to know what people are talking about them and their competitors online. They also need to know where to find the users who are talking about them, and which users to pay more attention to.

How? Through social listening.

Let one of the best digital marketing companies in India, Flora Fountain help you hit a gold mine for customer service and product development through social listening.

Social Listening

Social Listening is a strategy used by brands to monitor and track all the public conversations taking place on any social media platforms related to their brand or product. These conversations or mentions are analyzed for insights to evaluate customers’ feedback.

In simpler words, it helps a brand understand why, where, and how online conversations are happening, and what people think of the brand.

Why do brands need it?

Social listening can help brands understand and thrive in a dynamic industry that morphs faster than a Power Ranger.

A. Brands can learn about their audience & create better content

If a brand actively practices social listening, it can learn a lot about what its customers desire. The strategy helps the brand discover where their audience is most active and which social networks they predominantly use. Also, brands can understand what their audience wants, where their interests lie, and questions they have, based on certain topics and keywords. Knowing where your company falls behind and knowing where you exceed customer expectations will allow you to perfect the areas you’re already succeeding in and build a plan around the areas that are in need of improvement.

B. Brands can build better social media marketing campaigns

Once brands learn the various important aspects about their audiences, this information can help build a better digital marketing campaign. Because the best digital marketing companies will always make campaigns focusing on topics that are relevant to the target audience, so they sit up and pay attention.

Social listening helps a brand uncover such relevant topics by analysing all the social conversations based upon such keywords.

C. Brands can get a better understanding of their competition

Social listening also enables a brand to get a better understanding of how audiences feel about their competitors and the industry in general. This data gives an insight into where the brand fits in the market. It might also reveal competition, direct or indirect, that the brand didn’t even know existed.

D. Brands can find relevant social influencers

Finding the right influencer for a brand is not a piece of cake. But social listening helps brand identify people with a strong following on social media and other online platforms, that match their target audience. Because when the right people talk about the brand to the right audience, chances of higher sales and customer retention increases.

But how does one practice “Social Listening”?

Users are unafraid of sharing their opinions online. So, in order to keep up with them, a brand must listen to them. This can be done by either hiring a team or a social media agency to keep a tab on trends, or by using specialized software or online platforms that offer social listening tools, that give businesses access to more detailed forms of information.

Read More: Tips For Writing Social Media Captions

1) Start with a ‘Goal’ & know whom to listen to

What is it that the brand wants to achieve with promotional activities on social media? Higher sales? Explore new audiences? Improve customer retention or form a new channel of sales/revenue? Once this is clear, it becomes the GOAL of the brand.

Next, the brand must figure out where should they put its ear on. In simpler terms, a brand should know which platforms they need to pay attention to. Facebook, Instagram, Pinterest, Google searches, LinkedIn, etc.

Thirdly, how to identify these conversations. Through direct mentions of the brand, social media handles, and/or product names, hashtags, campaign names and relevant keywords, names of important people in the company, and topics related to the brand. And all these points to study the competitors as well.

Starbucks

A great example of it is the following post, where Starbucks was not tagged with its official twitter handle, yet the brand was able to identify it online thanks social listening and respond to it, thus improving their customer engagement.

2) Empathize with the audience & respond fast

The audience needs to feel that they are being heard.

And in order to do that, the brand needs to engage a little more with its audience. Be it negative or positive, the brand needs to empathize with the audience.

brand gets positive feedback

If a brand gets positive feedback, then it needs to figure out what the audience loved about it and build marketing campaigns on that basis. And if the brand gets negative feedback, it needs to know the pain point of the audience in order to solve it.

3) Choose the right listening tools!

As kids, everyone is taught how active listening is important, but when it comes to brands, they haven’t always had the right tools to do so at a large scale. But now, there are many that can help brands in collecting and analyzing data in an easier way. Here are some that work across major social media networks:

Sprout Social Report

Sprout Social:

This tool provides brands with in-depth analytics and insights for organized social listening. One of its features shows the hashtags and topics that are trending across the mentions of the brand and replies on behalf of the connected brand. The name of the people and brands that most frequently talk about and get mentioned with a particular brand surface on the tool.

Hootsuite:

Brands can use this tool to monitor conversations, keywords, and mentions, along with hashtags, and respond to them. The tool helps a brand to analyze many real-time conversations taking place on digital platforms.

Hootsuite

HubSpot:

hubspot report

Brands can monitor social interactions and connect with the right people. It allows a brand to link data from social media with contacts in their database in order to create custom keyword monitoring, email alerts, mention notifications, etc.

Other than these, there are tools like Lately, Brand24, Brandwatch, Buffer, TweetDeck, Mention, which come with comprehensive features to help brands collect brand mentions across major social media networks.

As one of the top full-service digital agencies, Flora Fountain provides digital marketing services in Ahmedabad, India, and across the world. Drop us a message to plan some insightful social listening strategies for your brand.

Categories
SEO

The Longer the Better! Why Long-Form Content Is Crucial To Effective SEO

No two writers will ever agree on the same answer when it comes to long-form content. One argument we as an SEO company offering digital services in Ahmedabad constantly battle with, is that given that the attention span of netizens is getting shorter, we must write shorter, crisp content.

But, what about the readers who wish to attain complete information, in detail from us? And of course, it will hamper the SEO activity since short-form content will never be able to touch the minimum length requirements for it.

Let’s try and understand what exactly do we mean when we say long-form content, and why it still holds importance in content marketing.

What is long-form content?

content marketing experts

There have been multiple definitions of long-form content. While some claim that any blog that crosses the threshold of 700 words is long-form, content marketing experts suggest that informative articles that are more than 1200 words are considered long-form content.

Flora Fountain’s SEO experts have always believed that any blog or article that wishes to rank higher on the search pages, must be of minimum 800 words, and should have all the relevant keywords.

And writing long-form content comes with a plethora of benefits for brands that wish to grab as much attention it wants on the internet. Here’s how…

Gain more backlinks

Backlink
HubSpot graph showing the correlation between content length and backlinks

Google prefers high-quality content and link-building to rant any website on the search engine results page (SERP). And long-form content has a greater probability of earning quality backlinks.

HubSpot, in its research The Anatomy of a Shareable, Linkable & Popular Post found that articles with a word count of over 2500 words earn the most links. Short content on the other hand has 75% fewer backlinks than articles of average length (900–1200 words).

Drives traffic to the site

SEMrush further studied over 700,000 articles to come to a conclusion that articles with more than 3000 words generate 3 times more traffic than articles with 90-1200 words. In another study, HubSpot found that articles with 2,250 to 2,500 words earn the most organic traffic.

Here’s another fun fact that we came across. Founder of NP Digital and prominent digital marketer Neil Patel had clocked over 100,000 visitors every month in the first year itself of launching his website Neil Patel. Wondering how? Well, obviously his content is rich with data, facts and detailed knowledge about digital marketing, but apart from that, his blogs are anywhere close to 4000 words.

The point we’re making here is that when you write quality content in long-form, using the keywords strategically, search engines will definitely rank you higher and drive traffic towards your website.

Raises Click-Through Rate

Click-through-rate (CTR) is the ratio used to gauge how the keywords, advertisements and SEO listings are performing. A simpler way to explain this, is that the number of clicks an ad receives is divided by the number of times it is shown to people online. For instance, if an ad is shown to 100 people, and 5 of these people clicked on the ad, its CTR is 5%.

Search engines use this data to see if a page on a website is informative enough to the users or not. Less clicks means the page is not able to fulfill users’ query. So, they move the page down in the search rankings.

And when writing long-form content, it gives enough room to write compelling headers, description tags, and place multiple keywords on strategic locations of the write-up. These smartly written titles, headers and descriptions, peppered with keywords entice the user to click on it when shown of the SERP. And once pulled in, it can also reroute them into exploring the multiple offerings and pages on the site.

Increases dwell time

Dwell time is the amount of time any visitor spends on a particular site. This metric shows Google if a website or any page on the website is worth spending time on or if that page is fulfilling the needs of the user. If a website has a short dwell time, Google finds it irrelevant to the search query.

Long-form, good quality content gets more eyes on the page. It increases the dwell time as people stay on the page for a longer period of time.

Tips to write long-form content

  • Avoid writing in long-drawn sentences. Break down the information into shorter sentences and then place them into a paragraph.
  • Try listicles (Thank you BuzzFeed). People LOVE lists! Instead of big blocks of paragraphed content, list out the points and write shorter descriptions for them.
  • Set a flow for the content. For instance, decide a specific number of words for the opening, the introduction to the topic. Number the bullet points that cover the soul of the story and again fix a specific number of words for description of each.
  • Add source links to every study and research quoted in the article, helps with the back-linking.
Categories
Creative Agency

5 simple hacks to wiggle your way out of a creative block

There’s a cup of coffee on a table, it seems to have gone cold ages ago. While the room is dimly lit, the bright light from the laptop screen breaks the monotony of the room. And right there, in front of that screen, on a chair is a person sitting and staring blankly at the empty document file open on the screen, wondering where to start.

Every creative person has come across scenarios where he or she feels saturated when it comes to fresh ideas. They’re unable to find the motivation to look at things differently or take inspiration from what’s going around them and create something unique and valuable.

This invisible barrier is called a Mental Block. No, it’s not a disorder to be diagnosed or medically treated. It happens to the best of us. But it could be overcome. How? Let the writer of this piece, from the best creative agency in Ahmedabad, tell you. Yes, we’re speaking from experience.

Remember why you started in the first place

That feeling of not being creative enough has prevented many artists, creators and writers from taking that plunge, of exploring that little idea, that thought nugget, which could be developed into a work of art. This is self-doubt at play.

Despite having numerous awards, recognitions, degrees and all that jazz, when self-doubt creeps in, it makes a person feel unqualified to do even the simplest tasks of the job. It affects his/her productivity and further stems the creative growth trajectory.

It could originate from that one rejection of an idea, a blunder or an error that may have been minor, but it makes one feel embarrassed and guilty. But, but… There’s a way out.

Sometimes, taking a walk back in the memory lane can rejig and remind us of the core idea behind everything we do. Why did you become a writer? What made you decide that you wanted to be a designer? What inspired you to take up teaching, accounting, athletics or whatever discipline you are into?

Being reminded of the original goals infuses fresh energy and a serotonin boost, to get up and pull up those sleeves to get started, take that first step.

Overcome those emotional roadblocks

It’s not always the professional challenges that stops someone from expressing their thoughts and ideas freely. Sometimes, certain incidents or situations on a personal front could be creating an emotional roadblock to the flow of creativity.

Having worked and interacted with many creative minds and being one of the best advertising agencies in Ahmedabad, we have come across scenarios where writers aren’t able to express themselves in their usual selves, the designers seem to get their senses wrong one that one particular day. It is only upon talking to them, we realised that one had a tiff with their wife in the morning, someone else found out about some disorder or disease they have, another person got scolded by their parents for something.

Person Emotionally and Mentally

Yes, these incidents and scenarios affect a person emotionally and mentally. It can block out everything else around them and make them keep thinking about this one thing all the time. While there is no practical way out, given everyone has varying emotional bandwidth. Taking a break, to grieve, to procrastinate; or talking to a confidante about it, helps one feel better, lighter and safer. And that way, you’re able to find room to think about things other than this.

Be more flexible

While working on a project, sometimes you might feel like there is only one way to solve it. On your way to find that ‘right’ answer you fail to see any other options or alternatives. You start resisting considering those options without properly evaluating those alternatives.

Remember, flexibility comes hand in hand with creativity. So instead of trying to find the right answer, give yourself an assignment and spend enough time to fairly judge all other options. Take a break from being unique in every creative, and do a repetitive task in which you know you are good.

Just let your mind wander!

STOP Overthinking

When your inner critic is hyperactive and finds fault in every idea you have. You eventually stop yourself from trying any of your ideas. This means, your brain gets in the way of your creativity, and you’re overthinking everything. Making too many assumptions is restricting in discovering new innovative options or approaches to a problem or a specific situation. Be quick to discard any assumptions that are not based on solid facts or there isn’t sufficient proof to back these assumptions up.

To get out of overthinking, the first thing you have to do is get out of your head! Clear your mind by going out for a walk in the park, or by watching your favourite movie, or reading a book.

Don’t run away from risks, tackle them

Yes, we know it sounds a bit tough given the pickle you’re already in, but trust us, this is the best way out. Everyone fears making mistakes, failing at something and facing its consequences. But then that limits the scope of where your creativity takes you and how your intellect evolves.

Sidestepping a challenging scenario means you are undermining your capabilities. Instead, test them. It’s never a life and death situation (unless you’re held captive for ransom). If you’re able to overcome the challenge, you will revel in its success. And if you struggle in doing so, you will learn many lessons for the future.

Creative Thinking

Because it was this fear of facing those struggles that were blocking your mind from taking that plunge.

ALWAYS REMEMBER, these creative blocks are just a part of the creative process and of agency life. We hope these simple but mindful hacks from Flora Fountain, one of the best advertising agencies & creative agencies in Ahmedabad, come to rescue the next you run into a wall we call the creative block. And if that doesn’t work, just give us a call 🙂

Categories
Branding Services

Brand Voice: The WHAT, WHY & HOW it matters

Imagine entering a family event and meeting your reticent uncle who doesn’t talk much until you ask or tell him something. But then you meet his enthusiastic world-traveller son, and you both just can’t stop talking and exchanging notes on shared interests established during the conversation! Now think about it, do you give the same attention to both of them? Are you equally engaged talking to both of them? The answer, of course, is no. Just like your uncle and cousin have different personalities and voices, on which your level of engagement with them differs, just like that, brands too can have different voices based on their personalities.

But the million-dollar question, does your brand need a voice? And is it ready to have one? But what even is a brand voice?

Read on to find out answers to these and many more questions from the best known branding and digital marketing company in Ahmedabad.

What is a brand voice?

Every brand has a defining persona that leaves a lasting impression on the audience it interacts with and the customers it serves. This happens through the various ways it communicates with them, through advertisements, social media posts, branding activities, promotions, etc. The language it uses, their flow of words, the personality it imbibes on, is what comes together to form a brand voice that makes people remember the brand and talk about it to others, hence ‘spreading the word’ about it.

How it matters…

A brand’s distinctive voice makes it consistent, memorable and recognisable. A brand increases the awareness of its product, services, ideology, mission and vision through its voice. With the digital landscape now massively crowded, it seems like a competition of who is the loudest. But when a brand maintains its consistency in voice through its words, graphics, pictures, it stands out amidst the din and people are able to identify it out of the crowd.

Defining a brand’s voice…

Don’t know what your brand should sound like? Worry not… everyone starts somewhere, even Coca Cola did. The branding and content marketing teams from one of the best branding companies in Ahmedabad has these five tips for you to figure it out and get started.

Identify the brand’s audience

Every brand must ask this question to themselves first, “Who are we serving?” This question unravels many aspects of the ideal customer a brand wants. It further brings out more questions like, what is their age, what language do they speak, where do they live, how much do they earn and spend, who do they hang out with, do they travel and where, etc…

When a brand starts to find answers to all these questions, they come up with the persona of their ideal customer, and that helps them target and speak to the right audience in the language that resonates with them. For instance, a Taj hotel will speak impeccable English in their posts, but a local café like Eleven11 in Ahmedabad would prefer using slang, puns and jokes in their communication. You get the drift…

Be consistent, and document EVERYTHING about it

The success of a well-defined brand voice lies in the consistency of its application. And to maintain this brand voice, it is important to document every important feature and aspect that defined it in the first place.

This brand voice document must mention the company and brand’s mission, vision, the personality traits of its ideal customer, their vocabulary, the brand tagline & the story behind it, some examples of the correct usage of brand language, and mistakes to avoid.

This practice will be helpful for multiple departments, from the strategist racking his brains over the next promotional campaign idea, to the rookie writer who will be writing for the brand’s social media and marketing copies, to not got astray.

Audit & Edit

Don’t know where to start yet? Simple, look at the last 6 months of promotional activity, communication, advertising and all that marketing jazz done by the brand. Study the language and the tone used in all these posts and advertisements. Identify the points where the brand received a positive response from the target audience and the ones where it didn’t create much of a flutter.

A good brand manager will notice the inconsistencies and start editing out and implementing the ideal brand voice elements from the document as mentioned above. Wondering why this happens? Different writers have different styles of writing, and when there is no structure or plan to follow, these inconsistencies in the brand language and voice start to creep in and stick out. So, always audit and edit every time you feel like the brand is losing touch with its audience.

Maintain brand tone of voice

This again brings us back to the second point, where we spoke out of consistency. And to simply put it, brand voice is WHAT a brand wants to say it, and the tone is HOW the brand says it.

It varies between audiences, and the brand voice document again comes in handy here. Since it contains a response and tone for every situation, from a glowing review to a scathing rebuke online.

It also underlines how a brand makes its announcements, from new launches, price-drops, celebrity endorsements, media features and much more. For instance, a brand like Souled Store were “excited” much to announce its tie up with YouTuber Ashish Chanchlani, while Sabyasachi’s tie up with actress Shobita Dhulipala was subdued, but both brands hit the target.

Some great examples of brands perfecting their communication voice

Coca Cola

coca cola

Down-to-earth, friendly and very positive. Ever since we all were kids, we’ve seen Coca Cola as a brand that unites, a brand that brings people together, adds life to the party and solves even the biggest crisis when two people share a Coke. It’s captivating red colours, the pristine white waves flowing through it while forming the brand name in cursive lettering has gone on to become a great symbol of friendship.

Uber

Bold yet considerate, simple and consistent. Uber’s brand voice is in true sense, a no-nonsense voice. Its communication is to the point, and audience-first. The brand knows that the people using it will be mostly young professionals wanting to reach work on time and hence can’t really wait to read a witty copy. Even the colour schemes are bold black, simple grey and clean white.

Uber

Harley-Davidson

Harley-Davidson

Strong, masculine and confident. Harley-Davidson has always hit the mark when it comes to promoting their bikes. The beauty of their brand voice is that

a.) It addresses its existing audience in their vocabulary, which is rugged and maybe a bit rough on the edges.

b.) It challenges the new viewers to try and be like them and show if they can handle their strong motorcycles.

It resonates very well with the tribe that believes in being rebellious and fiercely independent and believes in freedom and loyalty.

We hope this guide helps you define a distinctive voice for your brands and stand out in the crowd. Or, let the experts at Flora Fountain pick it up for you and hit it out of the park. Drop us a line on hello@flora.ffteam.in