Branding Company – Flora Fountain

An entrepreneur, an advertiser and a comedian walk into a bar….

Yes, they made a knock off your pants funny campaign together, got featured on Social Samosa, generated a whole lot of ‘shares’ and ‘saves’ on Instagram and branded their message right into their TG’s minds!

You get the drift.

So why and how are some of the best branding agencies in India and Ahmedabad, yours truly at Flora Fountain included, using humour to create memorability and differentiation for a brand? Read on to know it all…

Why humour works in selling?

People love to laugh. It’s something that almost everyone has in common. That’s why using humor is a popular advertising technique. The key, of course, is doing something that a majority of people will find funny. Laughter is always good for people. It can reduce pain and stress as well as lower blood pressure. Getting people to laugh also makes them more inclined to think positively about a business and buy its products.

And guess everyone knows, that the best ice breaker in the world is jokes (after food of course). And some of the most commonly heard conversation starters are, “have you seen/heard that ad where…”. That’s how humour creates a recall for brands, making it stand out and get its message shared among more people.

Popular brands that have used humour to spice up their marketing game

Let’s take a look at how some of the brands became household names with their wit and humour in delivering the message and marketing their products.

Old Spice

The popular men’s deodorant and hygiene products brand is known to go meta with their campaigns, making fun of the whole idea of advertising in itself. It usually features a very well built, handsome man, doing something completely out of context in their commercials, like riding a horse on a beach while mouthing the catchphrase addressing women, “Ladies, your man can smell just like me”. Here, take a look at one of their television commercials that aired sometime back.

Prime Video

Amazon’s video streaming service Prime Video in India has decided go all out and tickle the funny bone to promote the movies and shows on their platform. One look at their India Instagram page and you’ll find out posts peppered with humorous memes and jokes all involving some scene or dialogue from one of the movies in their catalogue, and a pop culture reference. One of their longest running advertising and marketing gags is wishing its followers “Good Morning” through funny memes. Here check out a few:

Netflix

Everyone hates spoilers. And everyone hates that one Netflix subscriber in the group who watches every movie, every TV show right when they release and give out spoilers to everyone. Netflix gave out fake spoilers of its highly popular shows through huge outdoor billboards as a part of their smart and funny campaign asking people to stay at home during the pandemic, to stay safe from the coronavirus and spoilers.

Eleven 11 Restro Cafe (@eleven11restrocafe)

This Ahmedabad-based restaurant cum cafe is not only known for its lip smacking food and Instagram-worthy ambience and interiors, but their quirky social media presence too.
The brand knows that their audience on the internet is a young, hip crowd that loves their memes and are fluent in pop-culture references.

And to match their vibe and draw them to their outlets, Eleven 11 regularly indulges in fun banters and shares witty takes on their social media pages.

Falguni Gruh Udhyog, Vastrapur (@falgunivastrapur)

This Ahmedabad-based snacks and packaged food brand is synonymous with being a Pakku Amdavadi, i.e. loud, funny and a total film buff. Falguni Vastrapur is a legacy brand, with loyalties of their customers spanning 30 years.

But they promote their products through trending memes and jokes shared on their Instagram pages. Here’s a sneak peek on what they usually talk about online.

The idea behind this is that the brand is pretty confident that the elders of the house (mothers, grandmothers, etc) will always visit the store to purchase their snacks. But the brand wishes to attract the cafe-hopping, new-gen audience by speaking to them in their lingo, while promoting their traditional and fusion Gujarati snacks.

Customers appreciate and remember a funny take

Sprout Social conducted a detailed survey of consumers in relation to brand personality. The report found that three in four consumers appreciated humor from brands. Humor helps a consumer remember and engage with your brand and that they appreciate good humor from companies

Good humour, a cheeky take on oneself also showcases honesty. Which is something every customer seeks from a brand. This honesty helps in building the trust between the consumer and the brand. And when there is trust and honesty in such a relationship, customers tend to engage more with the brand and further refer it to their friends and family too.

Can humour fail in marketing too?

But not every brand has the chops to be cheeky. Failing at humor in the marketing world is sure to attract attention, but not the kind that your brand wants. What builds a powerful connection also has a downside. Humor tends to be highly subjective. What’s funny to one may offend another. That can spread like wildfire and damage your brand. Humor can also water down your message. Make sure your team is on the same page and consistent with who you want your brand to be.

88% consumers dislike it when brands mock their fans
71% of consumers find brands engaging in politics on social annoying

Dos and Don’ts when it comes to using humor in marketing.

Test your jokes on others before posting

What’s funny for one, might just be a plain ‘fact’ for another. Check if the ‘hilarious’ joke you thought up for your brand actually makes any sense or not, by cracking it with your peers, maybe the designers, the copywriters, and even the interns.

Avoid controversial topics

What’s worse for a brand is a joke offending people than a joke not landing. People may let go of an ‘unfunny’ post, tweet or a blog, but a joke that mocks their beliefs, ideologies or anything sensitive has a high chance of backfiring.

Be sure the timing is right

Oh, and what’s worst, is a badly timed joke. Never make jokes or post something funny when there is a scenario that is serious and sensitive, like a national mourning, war, natural calamities, etc.

Select the right channel

Some jokes are specifically crafted for particular platforms. For instance, the “Like, Comment, Share” jokes are meant only for Instagram. Posting them on Pinterest or Twitter will never work.

You know what, some of the funniest jokes come out when you hanging out with the right people. How about you drop by our office for a cup of strong coffee and stronger punchlines for your next brand promotion? Drop us a hello on hello@florafountain.in

Imagine entering a family event and meeting your reticent uncle who doesn’t talk much until you ask or tell him something. But then you meet his enthusiastic world-traveller son, and you both just can’t stop talking and exchanging notes on shared interests established during the conversation! Now think about it, do you give the same attention to both of them? Are you equally engaged talking to both of them? The answer, of course, is no. Just like your uncle and cousin have different personalities and voices, on which your level of engagement with them differs, just like that, brands too can have different voices based on their personalities.

But the million-dollar question, does your brand need a voice? And is it ready to have one? But what even is a brand voice?

Read on to find out answers to these and many more questions from the best known branding and digital marketing company in Ahmedabad.

What is a brand voice?

Every brand has a defining persona that leaves a lasting impression on the audience it interacts with and the customers it serves. This happens through the various ways it communicates with them, through advertisements, social media posts, branding activities, promotions, etc. The language it uses, their flow of words, the personality it imbibes on, is what comes together to form a brand voice that makes people remember the brand and talk about it to others, hence ‘spreading the word’ about it.

How it matters…

A brand’s distinctive voice makes it consistent, memorable and recognisable. A brand increases the awareness of its product, services, ideology, mission and vision through its voice. With the digital landscape now massively crowded, it seems like a competition of who is the loudest. But when a brand maintains its consistency in voice through its words, graphics, pictures, it stands out amidst the din and people are able to identify it out of the crowd.

Defining a brand’s voice…

Don’t know what your brand should sound like? Worry not… everyone starts somewhere, even Coca Cola did. The branding and content marketing teams from one of the best branding companies in Ahmedabad has these five tips for you to figure it out and get started.

Identify the brand’s audience

Every brand must ask this question to themselves first, “Who are we serving?” This question unravels many aspects of the ideal customer a brand wants. It further brings out more questions like, what is their age, what language do they speak, where do they live, how much do they earn and spend, who do they hang out with, do they travel and where, etc…

When a brand starts to find answers to all these questions, they come up with the persona of their ideal customer, and that helps them target and speak to the right audience in the language that resonates with them. For instance, a Taj hotel will speak impeccable English in their posts, but a local café like Eleven11 in Ahmedabad would prefer using slang, puns and jokes in their communication. You get the drift…

Be consistent, and document EVERYTHING about it

The success of a well-defined brand voice lies in the consistency of its application. And to maintain this brand voice, it is important to document every important feature and aspect that defined it in the first place.

This brand voice document must mention the company and brand’s mission, vision, the personality traits of its ideal customer, their vocabulary, the brand tagline & the story behind it, some examples of the correct usage of brand language, and mistakes to avoid.

This practice will be helpful for multiple departments, from the strategist racking his brains over the next promotional campaign idea, to the rookie writer who will be writing for the brand’s social media and marketing copies, to not got astray.

Audit & Edit

Don’t know where to start yet? Simple, look at the last 6 months of promotional activity, communication, advertising and all that marketing jazz done by the brand. Study the language and the tone used in all these posts and advertisements. Identify the points where the brand received a positive response from the target audience and the ones where it didn’t create much of a flutter.

A good brand manager will notice the inconsistencies and start editing out and implementing the ideal brand voice elements from the document as mentioned above. Wondering why this happens? Different writers have different styles of writing, and when there is no structure or plan to follow, these inconsistencies in the brand language and voice start to creep in and stick out. So, always audit and edit every time you feel like the brand is losing touch with its audience.

Maintain brand tone of voice

This again brings us back to the second point, where we spoke out of consistency. And to simply put it, brand voice is WHAT a brand wants to say it, and the tone is HOW the brand says it.

It varies between audiences, and the brand voice document again comes in handy here. Since it contains a response and tone for every situation, from a glowing review to a scathing rebuke online.

It also underlines how a brand makes its announcements, from new launches, price-drops, celebrity endorsements, media features and much more. For instance, a brand like Souled Store were “excited” much to announce its tie up with YouTuber Ashish Chanchlani, while Sabyasachi’s tie up with actress Shobita Dhulipala was subdued, but both brands hit the target.

Some great examples of brands perfecting their communication voice

Coca Cola

Down-to-earth, friendly and very positive. Ever since we all were kids, we’ve seen Coca Cola as a brand that unites, a brand that brings people together, adds life to the party and solves even the biggest crisis when two people share a Coke. It’s captivating red colours, the pristine white waves flowing through it while forming the brand name in cursive lettering has gone on to become a great symbol of friendship.

Uber

Bold yet considerate, simple and consistent. Uber’s brand voice is in true sense, a no-nonsense voice. Its communication is to the point, and audience-first. The brand knows that the people using it will be mostly young professionals wanting to reach work on time and hence can’t really wait to read a witty copy. Even the colour schemes are bold black, simple grey and clean white.

Harley-Davidson

Strong, masculine and confident. Harley-Davidson has always hit the mark when it comes to promoting their bikes. The beauty of their brand voice is that

a.) It addresses its existing audience in their vocabulary, which is rugged and maybe a bit rough on the edges.

b.) It challenges the new viewers to try and be like them and show if they can handle their strong motorcycles.

It resonates very well with the tribe that believes in being rebellious and fiercely independent and believes in freedom and loyalty.

We hope this guide helps you define a distinctive voice for your brands and stand out in the crowd. Or, let the experts at Flora Fountain pick it up for you and hit it out of the park. Drop us a line on hello@flora.ffteam.in