Marketing – Flora Fountain

Flora Fountain is not new to marketing and promoting food brands digitally. Some of our highly successful campaigns as a social media marketing company in Ahmedabad, India have been for prominent restaurant chains, cafes and hotels.

But, Kamaii is different. It was not just another food ordering and delivery app. It is a novel idea, which has come to fruition thanks to the efforts and intentions of the client and their team of home chefs, to make food accessible to the multitudes left wanting post-pandemic. However, when Flora Fountain was on-boarded as one of the best digital marketing companies in Ahmedabad, the audience was yet to see and experience the concept.

Here’s how we made it happen: Kamaii ki Kahaani.

About Kamaii – The Client

Kamaii is the brainchild of Darshan and Stuti Jani, first-generation entrepreneurs and venture capitalist couple, who wanted to bring together the talented home chefs of Ahmedabad and the food-loving Amdavadis who crave and need a delicious home-cooked meal, but somehow do not have access it.

This mobile platform allows home chefs to create a profile and put up theri homemade meals and snacks. Customers looking to enjoy homemade food for lunch, dinner or snacks, can then place their orders on the app.

Once the order is received, the Kamaii home chefs, known as Kamaii Food Partners, start preparing the food from scratch using fresh ingredients. As soon as the order is ready, a Kamaii Rider Partner picks up the order from the Kamaii Food Partner’s home and delivers it to the doorstep of customers.

The variety of food options on the app include Gujarati meals, Punjabi thalis, Rajasthani cuisine, freshly baked goodies, popular local snacks & even desserts.

This app is available for both Android and iOS users and can be downloaded from the Google Play Store and App Store.

Objectives of the brand

A lot of homes lost their source of earning post-pandemic. One of the main objectives of the brand Kamaii is to provide a platform for home chefs to use their cooking skills and to earn extra income or “Kamaii” for their family. The other fallout of the pandemic was that a lot of people, such as students, senior citizens and even office and factory-workers were left without access to a fresh, home-cooked meal, which is a basic necessity. Through Kamaii, the brand also tries to solve this problem of accessibility to healthy and fresh home cooked meals..

According to the client, Kamaii brings people together for the joy of enjoying fresh homemade meals that are prepared with passion!

Challenges with the Brand/Observations by Flora Fountain

Brand name connect. The end-user had to understand the idea behind the name itself. Kamaii, in Hindi and Gujarati, means ‘Earning’. While the app is actually a food ordering app. So, we had to decipher and break down the connection for the user.

Brand name searchability. There was an additional ‘i’ at the end of the name, which was something not many knew about, and made it difficult for people to find it on the various app stores.

Inconsistency in brand messaging. Every platform had a different description for the app and the brand. This could be misleading for potential customers, partners and clients.

Communicating to different audiences. Kamaii had two audiences it needed to target. One needed to target home chefs so they could be made aware of the platform, its earning potential and on-boarded, second was the end-user who had to be made aware about the app usage, download and USPs such fresh made-to-order home-cooked food. There is also a third smaller TG and app connecting delivery partners. The messaging to each of these groups was being done the same way, without speaking to any of them.

Strong brand voice/identity missing. Because of the undefined target audience, improper language use and inconsistency in messaging, the brand lacked a uniform and distinctive voice. Right from the messaging on social media to the app bios and descriptions on multiple platforms, to the videos uploaded on YouTube.

Digital Branding Solutions provided by Flora Fountain as the best social media marketing company in Ahmedabad, India

- - Brand PositioningWe redefined the way the brand is being positioned in the market. Since people were confused by the unique name and the similarity in the services offered to that of other food delivery apps, we focused instead on the human touch, clearly demarcating the mission, vision and services of the brand across various digital platforms.
  - Social Media MarketingSocial media was one of the first places where we swung into action, which gave the brand a fresh look and feel through upgraded and consistent designs and simple but well-written content.
    
    We reintroduced the brand, showcasing the people behind Kamaii, the home chefs, and the various Indian homemade delicacies they prepare every day and even for special occasions.
    
    One of the more popular campaigns we ran recently was the De Thaali campaign, centered around one of their most ordered products on the app, the lunch thaali, by running a quirky yet relatable series of posts around it, highlighting the low price point, the various types of thaali and the various offering available in a thaali.
  - Content clean up, improvement and creationOne of the most important parts of this exercise was the clean-up and improvement of the content put out for the brand, across platforms. Right from the bio on Instagram, to the messaging that goes out on the app through notifications, we rewrote and restructured the entire brand communication strategy for Kamaii.
    The reason was simple, our research revealed that people who use the app aren’t looking to read lengthy prose, they simply want information about the product, and easy to understand messaging.
    
    Once the existing content was fixed, we created newer pieces of content, to communicate with the audience such as newsletters, additional notifications and a website revamp, all of which is now in the works.
  - Product ShootWe eat with our eyes first. And with that exact thought, we directed a full-fledged photoshoot of almost every best-selling item from the app. The shoot was directed by our inhouse team, and the venue was Kamaii’s office itself, helping save costs and time!
  - Packaging DesignThe initial packaging was the standard rectangular cardboard box which had a faded print of the logo and sometimes even plain brand-less packaging. We designed a new food parcel box jacket, using the brand colours and smarter design and content reiterating the message of fresh, home cooked meals for highly reasonable rates. We even designed t-shirts for the delivery partners, so that the app was being marketed even as they were on the road.

- Newspaper & Radio AdvertisingAs the best marketing agency in Ahmedabad, we still swear by the power of traditional marketing. For the “De Thaali” campaign we planned and executed a multi-channel advertising campaign across newspaper, radio and digital platforms. The ads in the newspaper were created in Gujarati and English and run across prominent local language newspapers, in tandem with a full-fledged radio campaign and digital campaign across a period of three weeks. Finally ending in one of the founder’s being interviewed about the brand on radio.

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Results

More reach

From a subdued reach, the Instagram and Facebook pages of Kamaii saw an exponential jump of 495% and 686% respectively. This, thanks to the relatable content, and targeted promotional activity done on a regular basis.

More downloads

During the period of January 2021 to August 2021, the mobile app downloads were just 1975 and the active customers were a measly 34 people. But ever since we began actively promoting app downloads with attractive promotional campaigns, the number jumped to 8481 downloads, an increase of 6506 downloads.

More orders

During the period of January 2021 to August 2021, the orders on the Kamaii App stood at just 38. But thanks to engaging content marketing and attractive offers on social media, the orders from September 2021 to March 2022 stood at 6490, of which 5082 were new customers.

Some more interesting facts

Apart from the above, now over 1600 customers repeatedly order from the app, the value of the orders placed till date has now reached Rs.7,85,600

Client speak

Kamaii_Team_2

We joined hands with Flora Fountain for the branding, digital strategy & social media management of our brand, Kamaii. While we had heard good words about them in the market, we were mighty impressed with their commitment to our brand, their professional approach & their flexibility in ideas & execution. Thorough research, an understanding of the brand & the market & the ideas that connect, Flora Fountain has ensured that our brand has started connecting with the right audience in the city.

Working with them has seemed more like a friendly partnership, than a client-agency relationship. We highly recommend them to all businesses that are looking to work with a committed & intelligent team of professionals.

Impressed? This could be the story of your brand too. At Flora Fountain, WE LOVE PROBLEMS! Come down to our office for a cup of coffee, served with a side of kickass ideas and strategy for your brand. Drop us a hello on hello@florafountain.in today to schedule a meeting.

When we mention a term like inclusive or a word like diverse what is the first thing that pops up in your mind? Race, religion, gender? Maybe it is time that inclusivity becomes more than mere words, and becomes a value that brands understand and embrace. Maybe it is time that brands realized the importance of Inclusive Marketing, in order to speak directly to a wider variety of audience, and as a by-product also paving the way for a more inclusive world.

Let’s dig a little deeper into inclusive marketing and how a brand can use this strategy to bring change and explore an untapped market.

What is Inclusive marketing?

Inclusive marketing means a brand creating a marketing strategy plan which resonates with people who have been underrepresented or stereotypically portrayed. Be it racial and ethnic minorities, be it plus size models or be it LGBTQ individuals, inclusivity means to show the diversity of the real world by including people from all backgrounds.

For instance, a makeup brand which caters to young women, decides to create a post featuring a man using their product. Unexpected? Definitely, but inaccurate? Not necessarily. Such an approach reflects the positive attitude of the brand towards the different genders it serves, with a thoughtful and inclusive message for the society. This type of marketing helps in bringing positive social change and elevating diverse voices and role models. It even eliminates cultural bias.

In today’s world, it is very important for a marketer to relay the brand’s message in a way that it relates with everyone regardless of gender identity, age, race, ethnicity, religion, sexual orientation, etc. and elevate their stories.

Why inclusive marketing matters for a brand?

Customer is the king and ‘inclusive marketing’ matters, because they say it does.With time more and more brands have started catering to diverse consumers, which is why a consumer knows that they do not have to ‘accept’ being ignored by any brand they want to connect with.

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According to a survey conducted by Adobe in the year 2019, 61% of their customers think diversity in advertising is important, as it has an impact on their likelihood to engage with a brand.

Moreover, as our societies have become more diverse, it’s important than ever that companies are thoughtful about the messages, images, voices, and values that represent their brands.

Increases brand’s reach

A brand can expand its reach in the market as inclusivity allows the company to find and connect with new customers. When a brand shows inclusivity and diversity in its marketing strategy, it creates a huge impact on how the potential customers see a company.

Inclusive marketing even helps the company to develop a closer and deeper relation with the existing customers in order to build brand loyalty.

Overall, this marketing technique will help your brand’s audience to grow.

Closer to the audience

Pop singer Rihanna’s beauty line Fenty Beauty is an epitome for how inclusivity in brand marketing can bring you closer to your audience. Her brand places “beauty for all” at the core of its marketing message and her focus on inclusivity is striking a chord with many people because it is authentic.

Her brand SAVAGE X FENTY featuring plus size models or gender-neutral products helped her get close to a wide range of consumers as they related to the marketing.

Boosts brand recognition

People respect a brand which offers inclusive marketing and genuinely shows what real people need. When a brand speaks the language of the consumers, they earn their trust.

A company which tries to avoid stereotypes and make more efforts to counter them, inspires people. Eventually it gets a brand more recognition in the market.

The smart thing to do right now is to incorporate inclusivity into the fabric of your brand.

How can your brand practice it?

Gather data and LISTEN TO IT!

The first thing on your list should be to throw every assumption you have made about your audience out of the door. You as a brand should dig deeper and research cultural intelligence to know your audience in a better way. The data analytics will allow you to clearly see the positive, negative or neutral responses to your advertising campaigns. Inclusive marketing does not mean just to gather data, it also means listening to it.

Once you study the data with an unbiased eye, you will be able to identify pitfalls in the marketing strategy plan which in turn helps you to create a relatable marketing campaign.

Reflect reality and tell universal stories

We see a mix of people when we go out in public. Just like the real world, a brand also needs to reflect real people in its marketing. People want to see themselves reflected in the media to feel inspired and heard. Use their real-life stories in your marketing image, video or more and infuse their language with yours.

After creating one, ask yourself if it elevates diverse voices. If it does, go ahead!

Show variety

Deloitte stated in one of its researches that ‘Millennials are the most diverse generation in history’. This means that marketers in the current scenario can no longer create the kind of narrowly-targeted campaigns that worked for them in the past. PEOPLE NEED VARIETY.

Potential customers are becoming increasingly aware of the social challenges that people of other sorts of backgrounds, philosophies, and ethnicities are facing. Hence, people not only want to see themselves but also a variety of groups.

So, think out of the box and create something which is welcoming, inclusive, and attractive at the same time.

It’s high time now! We are in the year 2021. Brands embracing diversity in their marketing should not be considered as a trend, it should be a norm.

Wish to know more about inclusive marketing from your brand’s perspective, reach out to us for a consultation. Drop us a line here.